CUSTOMER SERVICE

CONTACT US

If you have any questions or concerns, you may contact us using the contact page and we will respond to you within 1-2 business days.

RETURN POLICY

We hope you are pleased with your purchase, however, if you are not completely satisfied with the product, please feel free to contact us and we will do our best to ensure you are 100% satisfied. We may refund the cost of the item purchased within the next 5 days after purchase or exchange it for a different item of your choice within 10 days of receiving the purchased item. When returning your package, please include the jewellery its original condition and a copy of the original invoice.

For all returns, except where the item(s) is faulty, you will be required to arrange and pay for shipping back to Wanderlust. When returning items, we strongly urge you to obtain proof of posting and a tracking number. We cannot accept responsibility for lost parcels.

If one of your pieces breaks, please collect all the available parts and saving them. If there is a missing piece, there will be a minimal charge for replacement. If a break occurs because of faulty parts, please contact us and we will do our best to accommodate to your needs.